The fire alarm engineering workspace
Find panel information, investigate faults, plan maintenance and prepare clear reports from one workspace.
No card required ยท 7 day trial ยท Mobile ready
- Fault records
- 1,061
- Manufacturers
- 29
- Calculators
- 10
The Reality of Fire Alarm Engineering
Every engineer knows these. The platform is built around solving them.
Fault information buried in long manuals
The answer exists somewhere. Finding it fast on site is another matter entirely.
Service reports written at midnight
Three visits in one day. The reports get done from memory at 11pm.
Battery calculations on scraps of paper
Every job needs them. Scribbled workings, safety margins guessed, never saved.
No memory of what faults that site has had before
A new engineer reaches the same site and starts the diagnosis again.
Every manufacturer works differently
Apollo protocols, Gent systems and Advanced panels each behave differently. The knowledge doesn't transfer automatically.
Knowledge walks out the door
Senior engineer leaves. Everything they knew about that panel goes with them.
One platform. Every tool.
Fault lookup, AI diagnosis, calculators, report writing, site history and community for qualified fire alarm engineers.
AI Fault Assistant
Describe the fault, get structured diagnosis with root causes and what to test next.
Learn more โSystem Architecture
Explore sourced panel, loop, network and interface relationships in graph or structured list view.
Learn more โAI Product Compare
Compare recorded specifications and ask AI to explain only the supported differences.
Learn more โParts Intelligence
Find reviewed part records, inspect evidence and create traceable parts requests.
Learn more โFault Database
Search source checked fault records by code, symptom or panel model. Legacy records stay out of verified results until their sources are approved.
Learn more โEngineer Toolkit
10 engineering calculators for common fire alarm workflows: battery, voltage drop, SPL, detector spacing and more.
Learn more โZone Chart Designer
Create and maintain professional fire alarm zone charts from a plan, site data or a blank canvas โ draw zones, place panels, auto legend, validate and export to print or PDF.
Learn more โAI Report Writer
Generate professional service, fault and commissioning reports in minutes.
Learn more โOperations Diary
Plan maintenance, callouts and return visits, allocate engineers and never miss a service. It is a purpose built fire alarm scheduler.
Learn more โMy Sites
Track fault history, files, notes and service records for every site you maintain.
Learn more โCustomer Portal
Give each client secure access to authorised service records, reports, certificates and their asset register.
Learn more โAsset Register
Track every panel, battery and device with lifecycle dates, so replacements are flagged before they fail.
Learn more โManufacturer Hubs
Dedicated knowledge sections for Apollo, Gent, Advanced, FireClass and more.
Learn more โCommunity Forum
Ask other engineers, share verified fixes, build the industry knowledge base.
Learn more โVerified Solutions
Community submitted fault fixes are reviewed before entering the AI knowledge base.
Learn more โWorks on Mobile
Install directly from your browser. Use the tools on site where signal is limited.
Learn more โDigital Logbook
Time stamped, exportable records replacing the paper site logbook.
Learn more โOperations Diary ยท Fire Alarm Service Scheduler
Plan every visit. Never miss a service.
Manage planned maintenance, emergency callouts, engineer workloads, return visits and recurring service schedules from one purpose built fire alarm operations diary.
- โAutomatic recurring service scheduling
- โEngineer allocation
- โReturn visit tracking
- โColour coded urgency
- โService due reminders
- โMobile engineer diary
- โOffice resource planner
- โCustomer appointment visibility
- โMaintenance & record oversight
- โFire alarm workflows
This week
Illustrative schedule with a colour, label and icon on every job.
Built for how engineers actually work
Example scenarios the platform is designed to handle.
โCalled to an addressable loop open circuit at 7pm. Searched the fault database on site and recorded a structured investigation.
Engineer scenario
โBattery calculation for a new Category L2 system with 24 hours standby and 48 devices. Result with safety margin in 90 seconds.
Engineer scenario
โService report for three sites entered after morning visits. PDF to each client by lunchtime.
Engineer scenario
โNew engineer on the team. Within a week they're finding Gent Vigilon faults independently.
Engineer scenario
Covers every panel your engineers work on
The catalogue tracks 29 canonical manufacturers, 99 panel models and 184 source-verified technical products spanning 87 recorded product families. Public hubs retain official sources and clear coverage boundaries.
Simple, transparent pricing
7 day free trial ยท No card required ยท Cancel anytime
Engineer
Local pricing not configured- โ100 AI queries/month
- โUnlimited fault database
- โ5 calculators
- โBasic report writer
- โ30 day fault history
Pro Engineer
Local pricing not configured- โ300 AI queries/month
- โAll 10 calculators
- โFull report writer + PDF
- โDigital logbook
- โMy Sites + fault history
- โVerified solutions
Company
Local pricing not configured- โ5 to 30 seats
- โCompany admin dashboard
- โShared fault history
- โTeam reports
- โBranded reports
- โPriority support
How it works
Move from a fault on site to a recorded resolution in one connected workflow.
Search or describe the fault
Enter the exact fault code, panel wording, symptom and model. Structured search returns source checked records only.
Get structured guidance
The assistant returns possible causes, diagnostic steps and safety checks in a format designed for use on site.
Log it and write the report
Save the outcome to the site fault history. Prepare the service or fault report before leaving site.
Built on real engineering experience
10+ years on site
Built by a working fire alarm engineer who understands the job and its daily pressures.
Market-scoped workflows
Calculator and assistant workflows carry the selected market and jurisdiction context, with professional verification still required.
29 supported manufacturers
Public hubs and reviewed technical records retain official links, coverage boundaries and review dates.
Engineer privacy
Site history is access-controlled to your account or authorised team; processing and subprocessors are described in the Privacy Policy.
Building with purpose.
Incognito Fire & Security was built by a fire alarm engineer frustrated by wasting time searching through manuals, fault codes and technical documentation while on site. The platform was designed to put critical information in one place and provide instant answers when engineers need them most.
Kelvin Njoki
Fire Alarm Engineer & Founder
Over a decade working on fire alarm systems across commercial, residential and high security sites. Built Incognito Fire & Security to give engineers faster access to fault codes, manuals and technical support information.
Professional Engineering Tool
Incognito Fire & Security Professional is a support tool for qualified fire alarm engineers. It does not replace current standards, manufacturer technical documentation or the judgement of a competent engineer. Users remain responsible for all decisions made on site and completed work.
Frequently asked questions
What is Incognito Fire & Security Professional?+
An operating platform for fire and security engineers combining source led fault support, 10 engineering calculators, a report writer, site management tools, a digital logbook and a community forum.
Is this a replacement for current standards?+
No. Incognito Fire & Security Professional is a support tool for qualified engineers. It does not replace current standards, manufacturer technical documentation or the judgement of a competent engineer. Users remain responsible for decisions made on site.
How accurate is the AI fault diagnosis?+
The assistant separates source backed context from inference, states uncertainty and defers panel specific actions to current manufacturer documents. It supports, but does not replace, competent engineering judgement.
What manufacturers are covered?+
The live catalogue currently contains 29 canonical manufacturers, 99 panel model records and 1,061 fault code records. Its reviewed product records span 87 recorded product families.
Does it work on mobile?+
Yes. The platform is a Progressive Web App that installs on any phone. It is designed for use at the panel and in areas with limited signal, with large touch targets and fast load times.
Can companies manage multiple engineers?+
Yes. The Company plan supports 5, 15 or 30 seats and includes a company admin dashboard, shared fault history across your team and branded reports. Paid pricing is shown only when configured for the selected market.
How is the knowledge base kept up to date?+
Manufacturer and content records retain source links, review dates and verification status. Community submissions stay outside verified search until they pass source, duplicate and technical review checks.
Can apprentices use it?+
Yes, with supervision. Apprentices can search fault codes, read diagnostic procedures and follow calculator workflows. All AI outputs clearly state that competent verification is required.
Can I cancel anytime?+
Yes. There are no lock in contracts. Cancel from your account settings at any time and you retain access until the end of your billing period.
Is there a free version?+
Yes. The free tier gives you 5 AI queries each day, 20 fault searches each day, the battery calculator and forum read access. No card is required. The 7 day free trial unlocks the full Engineer plan.
Built for fire alarm engineers
Start free. No credit card required. Test the toolkit for 7 days.
- โEvidence based AI assistance
- โSource checked fault search
- โAll 10 calculators
- โReport writer
- โSite history